Tech Advances in Retail/Food Industry During the COVID 19 Pandemic

Tech Advances in Retail/Food Industry During the COVID 19 Pandemic

N Melo
by N Melo
July 10, 2022 0

Tech Advances in Retail/Food Industry During the COVID 19 Pandemic


Author: Nouridin Melo, PhD
Researcher, Lecturer & Content Writer


Table of Contents


  1. Customer service robotics
  2. Chatbots
  3. Autonomous delivery vehicles
  4. AI-based object detection technology


While a few countries have adopted technological advances to improve their infrastructure and food distribution systems during the COVID pandemic, many other nations have lagged behind. However, some emerging countries are taking advantage of these advances. This article explores how these advancements will benefit the retail/food industry. This article also explores the role of Chatbots in customer service, Autonomous delivery vehicles, and AI-based object detection technologies.

  1. Customer service robotics


There are several benefits of adopting customer service robotics in retail and food industries. First, it can improve the customer experience and reduce employee stress and strain. Second, it can decrease the risk of spreading diseases and other illnesses. Finally, customer service robotics can improve the efficiency and safety of the hospitality industry. In the hospitality sector, contactless services are preferred by customers. Using contactless services in hotels SR can also reduce the risk of contracting the virus.

Before the Pandemic, large companies were just beginning to invest in retail robotics and automation. They were initially intended to make retail stores more efficient. Now, however, consumer expectations have drastically changed. The need for automation is at an all-time high. This has completely changed the role of retail robotics. This trend is a result of the ongoing COVID-19 pandemic.

  • Chatbots


The term “chatbot” has gained renewed media attention in the wake of the COVID 19 pandemic. According to a recent survey by Inference Solutions, over 70% of IT decision makers say chatbots helped them remain agile during the pandemic. Moreover, chatbots can help in simplifying business processes such as managing money and financial documents. While human workers have to spend more time on complex tasks, chatbots can solve the simple problems of businesses and consumers.

A chatbot should have an anthropomorphic design that matches the context and brand identity of the retailer. Its appearance must match the retailer’s e-commerce platform and industry. An anthropomorphic design cues should be used to enhance consumers’ attitude toward the chatbot. The interaction between the bot and the consumer will influence the latter’s opinion of the product and brand.

  1. Autonomous delivery vehicles


A recent report on the impact of the COVID-19 pandemic on grocery shopping methods shows that people are increasingly turning toward online shopping and automated delivery services (OGS). This study aims to examine the factors that influence the adoption of OGS. The authors found that there is a significant shift from PGS to OGS, even after the impact of the COVID-19 pandemic is taken into account.

The rise of the Covid-19 pandemic has increased the adoption of autonomous delivery vehicles for food and retail delivery. The heightened awareness of the pandemic has resulted in restrictions and uneasiness regarding venturing out. While these vehicles have been used in urban areas for some time, they have yet to gain widespread acceptance, as they are mostly limited to large corporate campuses and airports.

  1. AI-based object detection technology


During epidemics like COVID 19 and the Ebola virus, AI applications have become an important tool for emergency management. Using neural network architectures based on Long Short Term Memory, AI can predict influenza-like illness dynamics in military populations and find compounds active against the Ebola virus. In addition, AI can be applied to the development of drugs for infectious diseases like COVID, including the Ebola virus.

The company was founded in 2013 and describes itself as a “bio-facturer.” The company develops bio-based polyimide film for various applications. The application area ranges from pharmaceutical to agriculture to industrial. The company is based in Emeryville, California. AI-based object detection systems have a long way to go in helping improve consumer and patient experiences.


N Melo
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